What is your cancellation policy?
Sometimes things go wrong and we cant help it. if you need to postpone or change the date of your booking or any other details of your order, contact us first and we will do everything we can to try to accommodate.
In the rare chance you need to cancel your booking 21 days before your event, you will be refunded all funds less the non refundable deposit. within 14 days of your event a refund cannot be guaranteed, as we do reserve your preferred date and have had to knock back potential work and can not always rebook your spot on short notice.
Can I pick up my cake order?
You certainly can! Just contact us prior to arrange a suitable time. We strongly suggest choosing our delivery and set up option for tiered cakes as they normally require assembly on site.
I have dietary restrictions, can you Help?
Yes! We source quality ingredients from reputable producers and try to buy SA where available. This ensures a quality fresh cake as well as supporting SA businesses. All cakes, ganaches, buttercreams and preserves are baked in house, this way we can quality control the ingredients and custom tweak any aspect to give you the best flavour experience possible. We will endeavour to comply with any dietary or religious needs where possible.
How much are your cakes?
Pricing varies from cake to cake depending on the time, labour and design needed. Prices start from $140.00 for a basic, decorated cake, and from $250 for a sculpted/3D cake. Cupcakes start from $3.50 each with Sugar flowers and figurines starting from $5. You can always contact me for a quote and discuss options.
Do you do custom designs?
Imagination has no limit! We can tailor your design onto a cake and come up with something amazing. Normally the design process is done via email, we can either combine different elements of cakes that you love or I can come up with a design for you.
How far in advance do I need to book?
A minimum of 6 weeks notice is required for bookings. Booking early will secure your date, however some dates do book up to a year in advance.
Bookings are secured with a 20% non refundable deposit with full payment required 21 days before your event date.
How do I order a cake?
Head over to the Contact page and submit an inquiry or ask for a quote. Or check out our Facebook page and send a message through there.
Alternatively, give me call. Although I may be up to my elbows in cake so I will get back to you as soon as I can.
Bookings are secured with a 20% non refundable deposit with full payment required 21 days before your event date.