What is your postponement/ cancellation policy?
Sometimes things go wrong and we can't help it. If you need to postpone or change the date of your booking or any other details of your order, contact us first and we will find a solution to try to accommodate.
If you decide to postpone, there are no additional fees or charges to move your original booking to a new date. Any subsequent postponements will incur an additional 30% booking fee.
Your new date will need to be within 12 months of your previously booked date, dates that fall outside of 12months will incur a 30% booking fee.
In the rare occurrence where you need to cancel your booking, you will be refunded all funds less the non-refundable booking fee if the cancellation is greater than 21 days before your event date. If cancellation is within 21 days of your event refunds are no longer available.
The 30% booking fee is non-refundable and non-transferrable.