Frequently Asked Questions

The studio and showroom is open by appointment only.
Office hours are Tues to Fri 10am till 4pm.

If you would like to visit the showroom please contact us to arrange a time.
We also have after hours appointments available.
To book an afterhours appointment, head to our consultation tab.

We have limited availability each week with popular spring and summer dates booking 8-12 months in advance. Our limited bookings allows us to fucus on our clients needs and provide a more personalized service and ensures we can provide a high quality of service and dedication to each order
As a result of our limited capacity to accept a restricted number of orders each week, we have a minimum spend requirement of $1000 per order.

To be able to give you an accurate quote, please contact us with more details about your event including the number of serves, delivery location and your vision.
These details help us check our availability and capacity and curate a quote for you.

We are a boutique custom cake studio and only take on a small number of bookings in any given week.
Which means popular dates during spring and summer can book out 12 months in advance. We suggest booking early to avoid disappointment

Booking early with a 30% non-refundable booking fee will secure your date.

Imagination has no limit!
We can tailor a design to suit your theme, aesthetic and style. The design process can be done via email, or by booking and in-studio consultation. We can combine different elements to create a look you love or custom design a one of a kind piece for your special event.
Our award winning cake designer, Terresia has trained under many world renown cake artists and use her knowledge and skill to create your custom cake.

Call us or visit us at the studio located at 17b Tapleys Hill road Hendon. Alternatively head over to the contact page and submit an inquiry or a quote.

Bookings are only secured with a 30% non-refundable booking fee with full payment required 21 days before your event date.

Yes!
We can cater for Gluten and dairy intolerances.
Unfortunately, we are not an allergen free bakery and would advise seeking a specialised baker if you have severe allergens.

We will endeavour to comply with any dietary or religious needs where possible.
Unfortunately we are unable to create vegan options.

Yes!
We strongly suggest to use our delivery service with any tiered cakes or cake which require assembly at your venue.
Our delivery service includes refrigerated transport and a trained delivery coordinator who will ensure your cake is assembled and complete any finishing touches to ensure your cake looks amazing. We will also speak to your venue coordinator or chef before leaving to going through the internal structure and details of your cake order.

Unfortunately due to our limited availability, delivery schedules and staffing, we do not have pick up options available.

We strongly suggest choosing our delivery and set up option for tiered cakes as they normally require assembly on site. This also give you the piece of mind that your cake will arrive safely. We also liase with your venue, arrange appropriate fridge space and handover with your caterer to ensure your order is in safe hands.

Yes!
Our cake samples packs includes our full menu of 16 of our flavours!
Sample packs are available throughout the year with dates listed on our website.
Reserve your sample pack by registering through the website and completing the online checkout.

Yes!
We do not charge for multiple flavours.

Buttercream is a delicious cost saving option to cover your cake. You can colour, texture and decorate a buttercream cake however there are limitations to design and decoration.
Buttercream cakes are more sensitive to heat which means it is unable to be on display for long.

Fondant cakes will give you unlimited options for decoration, style and customisation. Fondant cakes are more resilient to heat and will hold up better in warmer month as well as the ability to be on display for longer however fondant cakes require more labour which attracts additional charges.

Sometimes things go wrong and we can't help it. If you need to postpone or change the date of your booking or any other details of your order, contact us first and we will find a solution to try to accommodate.

If you decide to postpone, there are no additional fees or charges to move your original booking to a new date. Any subsequent postponements will incur an additional 30% booking fee.
Your new date will need to be within 12 months of your previously booked date, dates that fall outside of 12months will incur a 30% booking fee.

In the rare occurrence where you need to cancel your booking, you will be refunded all funds less the non-refundable booking fee if the cancellation is greater than 21 days before your event date. If cancellation is within 21 days of your event refunds are no longer available.
The 30% booking fee is non-refundable and non-transferrable.