What is your cancellation policy?
Sometimes things go wrong and we can't help it. If you need to postpone or change the date of your booking or any other details of your order, contact us first and we will do everything we can to try to accommodate.
In the rare occurrence where you need to cancel your booking, you will be refunded all funds less the non refundable booking fee. If cancellation is within 21 days of your event a refund cannot be guaranteed, as we do reserve your preferred date and have had to reject potential work and can not always rebook your spot on short notice.
Can I pick up my cake order?
You certainly can! Just contact us prior to arrange a suitable time. We strongly suggest choosing our delivery and set up option for tiered cakes as they normally require assembly on site.
I have dietary restrictions, can you help?
Yes!
We can cater for Gluten and dairy intolerances but unfortunately are unable to create vegan options. All cakes, ganaches, buttercreams and preserves are baked in house, this way we can quality control the ingredients and custom tweak any aspect to give you the best flavour experience possible.
We will endeavor to comply with any dietary or religious needs where possible.
How much are your cakes?
Pricing starts from $140 and will vary depending on the size, design and amount of labour required to create your custom cake. We are all too happy to provide a quote based on the number of guests, serving size and design.
Do you do custom designs?
Imagination has no limit!
We can tailor a design to suit your theme, style and budget. The design process can be done via email, or by booking and in-studio consultation. We can combine different elements to create a look you love or custom design a one of a kind piece for your special event.
How far in advance do I need to book?
Preferably 6 weeks in advance.
We only take on a small number of orders each week, because of this some dates can book out 12-18 months in advance.
Booking early with a 30% non-refundable booking fee will secure your date.
How do I order a cake?
Head over to the Contact page and submit an inquiry or ask for a quote. Or check out our Facebook page and send a message through there.
Alternatively, give us a call or pop into the studio at 17b Tapleys Hill road Hendon.
Bookings are secured with a 30% non-refundable booking fee with full payment required 21 days before your event date.